Return policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a clear and hassle-free return policy that complies with Google Merchant Center requirements.
Countries We Serve
We currently support orders and returns from the following countries:
Algeria, Angola, Argentina, Bahrain, Bangladesh, Belarus, Brazil, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Côte d’Ivoire, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Georgia, Ghana, Guatemala, Hong Kong, India, Israel, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Russia, Saudi Arabia, Senegal, Serbia, Singapore, Slovenia, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe.
Return Eligibility
We accept returns for both defective and non-defective products.
Product Condition Requirement
Returned products must be:
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New and unused
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In original condition and packaging
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Free from damage not caused by defects
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Including all original accessories, manuals, and tags
Return Window
You have 30 days from the date you received your product to initiate a return.
Returns requested after this period cannot be accepted.
Return Process
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Contact our customer service team at support@fitnessspade.com to initiate your return.
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We will provide a return authorization and instructions.
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Package your product securely in its original packaging (if available).
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Drop off the product at the designated drop-off location provided in your instructions.
Exchanges
We accept exchanges for defective or non-defective items, provided the product meets the return condition requirements.
Fees
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Restocking Fees: No restocking fees apply.
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Shipping Costs:
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Original shipping costs are non-refundable.
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Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
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Refund Processing
Once we receive and inspect your returned item, your refund will be processed within 14 days.
Refunds are issued to the original payment method.
Contact Us
If you have any questions about our return policy or need help with a return, please contact us:
📧 support@fitnessspade.com
This policy was last updated on 2025-01-04.